Return policy
Andante Home will only refund if the candle hasn’t been altered in any way (I.E: Burned, Surface scraping, damage to jar or label..etc) and was purchased online.
When returning the candle, please ensure that the candle is packed safely and securely to prevent damage during transit. Andante Home will not assume responsibility for damaged returns as a result of improper packing.
If you wish for a full refund, please email customer service: care@andantehome.com
All returns must be postmarked within 14 days of the purchase date.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Once we received the unaltered candle, we will send a monetary refund within 7 business days.
Please note, candles that have been burned cannot be replaced.
Refunds will only be returned to the card used during the original order and shipping costs are non refundable.
Candles bought at one of our booths are not refundable.
Candles bought at a brick and mortor location are not refundable through Andante Home and must follow the return policy of the brick and mortor location.
Shipping
The time required to prepare an order for shipping may vary. Typically, orders are processed and shipped within 2 business days. Our shipping schedule is every Monday, Wednesday and Friday and follow the Postal service’s operating hours.
Weekend orders will fall on Monday delivery.
Expect delivery within 3-7 business days following a processing period of 24-48 hours throughout the United States.
We thrive to meet these shipping estimates, unfortunately, they aren’t guaranteed. Actual delivery times depend on postal services.
Once the package is scanned by the post office, we have no control over transit times. We are not liable for any delays, reroutes, or failed deliveries.
For concerns about your order status, please contact us: care@andantehome.com
We are committed to ensuring you receive the order you've purchased.
International Shipping: International Purchasers are responsible for all custom duties and import taxes. We are not responsible for delays caused by customs or any tariffs.