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Andante Home will only refund if the candle hasn’t been altered in any way (I.E: Burned, Surface scraping, damage to jar or label..etc) and was purchased online.

When returning the candle, please ensure that the candle is packed safely and securely to prevent damage during transit. Andante Home will not assume responsibility for damaged returns as a result of improper packing.

If you wish for a full refund, please email customer service: care@andantehome.com

All returns must be postmarked within 14 days of the purchase date.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Once we received the unaltered candle, we will send a monetary refund within 7 business days.

Please note, candles that have been burned cannot be replaced.

Refunds will only be returned to the card used during the original order and shipping costs are non refundable.

Candles bought at one of our booths are not refundable.

Candles bought at a brick and mortor location are not refundable through Andante Home and must follow the return policy of the brick and mortor location.