FAQs

Every Andante Home Candle is unique and has many different fragrance properties that may cause discoloration of the wax.

Candle fragrances with vanillin, essential oils or botanical extracts, once blended with the wax, may cause the color to be altered.

This discoloration doesn’t change the quality of the wax or the scent of the candle.

This is the most common question in the candle industry. We have an article that answers this exact question and offers helpful tips in “Get your soot together” In our Blog section.

If you ever noticed that you can no longer smell the fragrance of a lit candle or scented product, this phenomenon is known as scent blindness. We have an article that answers this exact question and offers helpful tips in “Don’t let scent blindness dull your senses” in our Blog section.

This happens more times than you would think. Tunneling is normally caused by not giving the first burn of the candle a full melt pool before blowing it out. We have an article that answers this exact question and offers helpful tips in “Not the tunnel of love” in our Blog section.

The only answer to this is NO! One of the key practices to follow is never burning your candle past 1/4 inch of wax remaining in the jar. The reason? A flame that’s too close to the bottom can cause the glass jar to heat unevenly, potentially shattering the container. If you want to know what to do with the left over wax, check “What to do with the leftover wax?” under the FAQs.

In this climate, let’s stretch the life of your candles and your dollars. Carefully scoop out the remaining wax with a spoon or small tool. You can then place this leftover wax into a wax melter, allowing you to enjoy the fragrance. .

One of the key practices to follow is never burning your candle past 1/4 inch of wax remaining in the jar. The reason? A flame that’s too close to the bottom can cause the glass jar to heat unevenly, potentially shattering the container.

You should trim your wick to the required length of 1/4” before every burn. This helps manage soot problems, tunneling and so much more.

We don’t currently use dyes in our products. While dyed candles can be beautiful, some dyes can alter the overall scent of a candle. We want our Andante Home-Makers to experience the full effect of each fragrance we’ve carefully curated.

From time to time, Andante Home offers exclusive discounts both online and at our booth locations.

Want to be the first to know and guarantee you’ll never miss a deal? Join our email list for members-only discounts, plus updates on where to find us next. And for a sneak peek at what’s new, be sure to follow us on Instagram.

Yes, we do! We love nothing more than connecting with our community at local markets and festivals. Based in Lawrence, Kansas, we mainly attend events in and around the state.

Want to keep up with where we’ll be each month? Sign up for our email list on our website and follow us on Instagram for the latest updates.

If you would like us to take part in your market, please contact us: andantehome@outlook.com

Yes, Andante Home provides custom candles for businesses, weddings, vow renewals, team building events, organizations, graduations and more.

If you would like a custom candle, please contact us at the email address below.

Contact: andantehome@outlook.com

Andante Home currently only offers whole sale for charity events or brick and morter shops.

Our candles and products will be sold at a discounted price for whole sale orders but with the agreement that brick and mortar shops and charities don’t sell our products over the current MSRP.

If you would like to purchase whole sale, you can do so through Faire or contact us personally: andantehome@outlook.com

Andante Home will only refund if the candle hasn’t been altered in any way (I.E: Burned, Surface scraping, damage to jar or label..etc) and was purchased online.

When returning the candle, please ensure that the candle is packed safely and securely to prevent damage during transit. Andante Home will not assume responsibility for damaged returns as a result of improper packing.

If you wish for a full refund, please email customer service: care@andantehome.com

All returns must be postmarked within 14 days of the purchase date.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Once we received the unaltered candle, we will send a monetary refund within 7 business days.

Please note, candles that have been burned cannot be replaced.

Refunds will only be returned to the card used during the original order and shipping costs are non refundable.

Candles bought at one of our booths are not refundable.

Candles bought at a brick and mortor location are not refundable through Andante Home and must follow the return policy of the brick and mortor location.

Receiving a gift from a friend or loved one is a cherished gesture, particularly considering there are many individuals who do not have someone to share such kindness with them.

Andante Home believes that gifts are from the heart. We will not exchange, give monatary returns or replace any candle that was a gift.

If one of our other scents is speaking to you, you are more than welcome to order on our online shop or purchase one at one of our market booths.

At Andante Home, we prioritize meticulous attention to detail, ensuring that you receive the exact product you ordered. However, as humans, we acknowledge occasional errors.

If the candle you receive does not match your original order, please contact us: care@andantehome.com

If we found that the error is on our end, we will send you a reply with further steps.

Note: If found to be our error, we will provide you with a return shipping label.

Once we receive the incorrect candle, we will promptly ship the correct candle to you within 2 to 3 business days.

If the candle has been used, burned, or altered (wax surface damage..etc.) Please do not request for a replacement as no replacement will be given.

Replacement candles only, no monetary returns.

Candles bought at one of our booths are not exchangeable.

Candles bought at a brick and mortar location are not exchangeable through Andante Home and must follow the exchange policy of the brick and mortar location.

When returning the candle, please ensure that the candle is packed safely and securely to prevent damage during transit. Andante Home will not assume responsibility for damaged returns as a result of improper packing.

All returns must be postmarked within 14 days of the purchase date.

Securing our candles during shipping is a top priority at Andante Home. Unfortunately, we cannot control the handling of packages once they leave our facility.

If you have received a damaged candle and wish to return an item, please contact customer service: care@andantehome.com

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return

All returns must be postmarked within 14 days of the purchase date.

Once we receive the damaged candle, we will send a replacement within 7 days.

Please note, candles that have been burned cannot be replaced.

We offer replacement candles only; monetary refunds are not provided.

Candles bought at one of our booths are not exchangeable.

Candles bought at a brick and mortar location are not exchangeable through Andante Home and must follow the exchange policy of the brick and mortar location.

As humans ourselves, we recognize that mistakes can happen. However, at Andante Home, we do not offer monetary refunds or replacements for candles damaged due to factors beyond our control, such as exposure to sunlight, leaving packages in hot cars, or accidental mishandling by customers, including children interacting with the product.

We apologize for the inconvenience caused by the unauthorized retrieval of your package. Regrettably, we are unable to replace or provide monetary refunds for candles that are stolen after leaving our facility.

We empathize with your frustration and hope that you can recover your property by contacting your local authorities.

We would love for you to experience the scented candle you ordered. However, if you believe you placed the wrong one in your cart, Andante Home offers the option to exchange it for another fragrance of your choice.

If you wish for a trade in, please contact customer service: care@andantehome.com

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return

All returns must be postmarked within 14 days of the purchase date.

Please ensure the candle is securely packed to prevent damage during transit. Andante Home cannot assume responsibility for any damage resulting from improper packing, and exchanges will not be permitted if the candle shows signs of use, such as burning, surface scraping, or damage to the jar or label.

Upon receipt of your return in its original condition, we will process your exchange within 72 hours.

Returns that show signs of alteration or damage will be sent back without an exchange.

Candles bought at one of our booths are not exchangeable.

Candles bought at a brick and mortar location are not exchangeable through Andante Home and must follow the exchange policy of the brick and mortar location.

NOTE: If you found this error before your package has been sent out, please contact us immediately so we can change your order for you.

The time required to prepare an order for shipping may vary. Typically, orders are processed and shipped within 2 business days. Our shipping schedule is every Monday, Wednesday and Friday and follow the Postal service’s operating hours.

Weekend orders will fall on Monday delivery.

Expect delivery within 3-7 business days following a processing period of 24-48 hours throughout the United States.

We thrive to meet these shipping estimates, unfortunately, they aren’t guaranteed. Actual delivery times depend on postal services.

Once the package is scanned by the post office, we have no control over transit times. We are not liable for any delays, reroutes, or failed deliveries.

For concerns about your order status, please contact us: care@andantehome.com

We are committed to ensuring you receive the order you've purchased.

International Shipping: International Purchasers are responsible for all custom duties and import taxes. We are not responsible for delays caused by customs or any tariffs.

Common Candle Questions

About ANDANTE HOME

Exchange, Refund & Shipping Policy

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